Arlo experienced a minor incident on June 4, 2024 affecting Video Recording, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Video Recording
Update timeline
- investigating Jun 04, 2024, 07:43 AM UTC
Arlo team is investigating an issue affecting customers in Japan, Singapore, Hong Kong, and Taiwan region who would be experiencing motion recordings missing in the library. We apologize for this inconvenience we are working on resolving this issue. We apologize for this inconvenience. The teams are working on resolving this issue as soon as possible.
- identified Jun 04, 2024, 09:02 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 04, 2024, 10:05 AM UTC
This incident has been resolved.