Arlo experienced a minor incident on July 23, 2024 affecting Video Recording, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Video Recording
Update timeline
- investigating Jul 23, 2024, 03:51 PM UTC
Arlo team is investigating an issue where customers would be experiencing motion recordings missing in the library. We apologize for this inconvenience we are working on resolving this issue.
- resolved Jul 23, 2024, 04:08 PM UTC
This incident has been resolved.
- identified Jul 23, 2024, 04:39 PM UTC
We are experiencing the issue, and Arlo's team is actively working on resolving it.
- monitoring Jul 23, 2024, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2024, 08:35 PM UTC
This incident has been resolved.