Arlo experienced a minor incident on July 26, 2024 affecting Video Recording, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Video Recording
Update timeline
- investigating Jul 26, 2024, 01:52 PM UTC
Arlo team is investigating an issue where customers in the US are experiencing motion recordings that are missing in the library. We apologize for this inconvenience we are working on resolving this issue.
- monitoring Jul 26, 2024, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 26, 2024, 03:09 PM UTC
This incident has been resolved.