Arlo experienced a minor incident on April 23, 2025 affecting Video Recording, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Video Recording
Update timeline
- investigating Apr 23, 2025, 05:44 PM UTC
The Arlo team is investigating an issue where some US & Canada customers are experiencing motion recordings missing in the library. We apologize for the inconvenience. We are working on resolving this issue.
- monitoring Apr 23, 2025, 06:08 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Apr 23, 2025, 06:27 PM UTC
This incident has been resolved.