Arlo incident

Smart Notifications Issue in EU Region

Minor Resolved View vendor source →

Arlo experienced a minor incident on April 28, 2025 affecting Notifications, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 07:47 AM UTC
Resolved
Apr 28, 2025, 09:51 AM UTC
Duration
2h 4m
Detected by Pingoru
Apr 28, 2025, 07:47 AM UTC

Affected components

Notifications

Update timeline

  1. investigating Apr 28, 2025, 07:47 AM UTC

    We're aware of an ongoing issue where users are only receiving motion notifications instead of smart notifications. Our team is actively investigating the root cause. We apologize for any inconvenience and appreciate your patience.

  2. monitoring Apr 28, 2025, 09:48 AM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Apr 28, 2025, 09:51 AM UTC

    This incident has been resolved.