Arlo experienced a minor incident on May 16, 2025 affecting Notifications, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications
Update timeline
- investigating May 16, 2025, 11:15 AM UTC
We're currently investigating an ongoing issue where users in Europe are receiving motion notifications only, instead of the expected smart notifications. Our team is actively working to identify and resolve the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore full functionality.
- monitoring May 16, 2025, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2025, 02:30 PM UTC
This incident has been resolved.