Arlo experienced a minor incident on November 18, 2025 affecting Log In, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Log In
Update timeline
- investigating Nov 18, 2025, 11:10 AM UTC
Arlo team is investigating an issue where some customers are not able to log in. We are working on resolving this issue. We apologize for the inconvenience!
- investigating Nov 18, 2025, 11:15 AM UTC
Arlo team is investigating an issue where some customers are not able to log in. We are working on resolving this issue. We apologize for the inconvenience!
- identified Nov 18, 2025, 11:23 AM UTC
We've identified the issue with a third-party service provider. They are actively working on a fix, and we're monitoring the situation closely.
- resolved Nov 18, 2025, 01:47 PM UTC
This incident has been resolved.