Arlo experienced a minor incident on March 21, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 21, 2026, 04:40 PM UTC
We are aware that some customers are currently experiencing issues with camera devices appearing offline and encountering onboarding failures. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this as quickly as possible.
- resolved Mar 21, 2026, 05:24 PM UTC
This incident has been fully resolved. Impact was limited to users in the US region only.
- resolved Mar 22, 2026, 07:47 PM UTC
Beginning Saturday, some Arlo customers and devices experienced issues with camera connectivity, onboarding, and motion recording. Our engineering team has deployed a fix—service is now being restored. If your cameras are back online, no action is needed. If you are still not seeing recordings, a factory reset of your device may be required to restore service. To reset your Arlo camera, press and hold the physical sync button on the device for approximately 15 seconds until the LED flashes amber. How to reset your Arlo camera [How to factory reset Arlo devices](https://kb.arlo.com/000062659/How-to-factory-reset-Arlo-devices) Please be aware that our contact center is experiencing longer than usual wait times. We strongly encourage using the self-help link above as the fastest way to get back online. If you still need assistance after following the reset steps, visit [Arlo Community](https://community.arlo.com/) or contact support at [Contact Us](https://us.arlo.com/pages/contact-us)