Arlo incident

Arlo geofencing not working on latest version of iOS Apps

Minor Resolved View vendor source →

Arlo experienced a minor incident on May 26, 2026, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 09:17 PM UTC
Resolved
May 28, 2026, 05:10 AM UTC
Duration
1d 7h
Detected by Pingoru
May 26, 2026, 09:17 PM UTC

Update timeline

  1. investigating May 26, 2026, 09:17 PM UTC

    We are aware of an issue affecting geofencing functionality for some customers on iOS app. Our team is actively investigating and working toward a resolution. We will provide updates as they become available. We apologize for the inconvenience !

  2. identified May 27, 2026, 01:23 AM UTC

    We've identified the cause of the problem preventing iOS users from using geofencing. The Arlo DevOps team is working to implement a solution for the issue.

  3. monitoring May 27, 2026, 07:27 PM UTC

    We are currently deploying a fix through a slow rollout. Please update to latest iOS app 6.29.1 version. We are monitoring the results.

  4. resolved May 28, 2026, 05:10 AM UTC

    Geofencing issue has been resolved. Please upgrade to latest available iOS app version.