Arkose Labs incident

Potential degradation of Verify API

Major Resolved View vendor source →

Arkose Labs experienced a major incident on April 1, 2024 affecting Sydney Healthcheck, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 02:43 AM UTC
Resolved
Apr 01, 2024, 03:01 AM UTC
Duration
17m
Detected by Pingoru
Apr 01, 2024, 02:43 AM UTC

Affected components

Sydney Healthcheck

Update timeline

  1. investigating Apr 01, 2024, 02:43 AM UTC

    We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

  2. monitoring Apr 01, 2024, 02:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2024, 03:01 AM UTC

    This incident has been resolved.