Arkose Labs incident

Increased Latency And Errors In AP-SOUTHEAST-1 and AP-SOUTHEAST-2.

Major Resolved View vendor source →

Arkose Labs experienced a major incident on July 8, 2024 affecting Sydney Healthcheck, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2024, 08:46 AM UTC
Resolved
Jul 08, 2024, 12:49 PM UTC
Duration
4h 3m
Detected by Pingoru
Jul 08, 2024, 08:46 AM UTC

Affected components

Sydney Healthcheck

Update timeline

  1. investigating Jul 08, 2024, 08:46 AM UTC

    We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

  2. investigating Jul 08, 2024, 09:17 AM UTC

    We are experiencing higher latency and regional errors in AP-SOUTHEAST-1 and AP-SOUTHEAST-2.

  3. investigating Jul 08, 2024, 10:21 AM UTC

    We are continuing to investigate on the issue.

  4. identified Jul 08, 2024, 11:30 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 08, 2024, 12:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 08, 2024, 12:49 PM UTC

    This incident has been resolved.