Arkose Labs incident

Increased Latency And Errors In AP-SOUTHEAST-1 and AP-SOUTHEAST-2

Major Resolved View vendor source →

Arkose Labs experienced a major incident on August 31, 2024 affecting Singapore Healthcheck and Sydney Healthcheck, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2024, 06:36 AM UTC
Resolved
Aug 31, 2024, 07:43 AM UTC
Duration
1h 7m
Detected by Pingoru
Aug 31, 2024, 06:36 AM UTC

Affected components

Singapore HealthcheckSydney Healthcheck

Update timeline

  1. investigating Aug 31, 2024, 06:36 AM UTC

    We have detected a potential degradation of the Verify API in the AP-SOUTHEAST-2 region. We are actively investigating the issue and will provide an update shortly.

  2. investigating Aug 31, 2024, 06:54 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 31, 2024, 07:34 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 31, 2024, 07:43 AM UTC

    This incident has been resolved.