Arena experienced a minor incident on October 2, 2026 affecting Website, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Oct 02, 2026, 01:42 PM UTC
Status: Investigating The team is currently investigating issues related to chat history may not be loading properly and Agent chat sessions. Thank you for your patience while we look into it this. Affected components Website (Partial outage)
- monitoring Oct 02, 2026, 02:25 PM UTC
Status: Monitoring Chat sessions are recovering, and the team is continuing to monitor the platform closely. Affected components Website (Operational)
- resolved Oct 02, 2026, 03:48 PM UTC
Status: Resolved This issue is now resolved. Affected components Website (Operational)