Arcustech incident

US Central - v.2 Platform - Single Physical Server Issues

Major Resolved View vendor source →

Arcustech experienced a major incident on September 8, 2019, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2019, 03:39 AM UTC
Resolved
Sep 08, 2019, 04:11 AM UTC
Duration
32m
Detected by Pingoru
Sep 08, 2019, 03:39 AM UTC

Update timeline

  1. investigating Sep 08, 2019, 03:39 AM UTC

    Our v.2 platform monitoring is showing issues on a single physical host server impacting only client VPS servers on that single server. Staff is investigating the cause, and will take corrective action once the issue is identified. We will update this incident once the issue is identified.

  2. resolved Sep 08, 2019, 04:11 AM UTC

    Issue was resolved and all impacted clients have been back online for some time now, and the system is checking out fine.