Arcustech experienced a major incident on October 6, 2019 affecting US - West, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
US - West
Update timeline
- investigating Oct 06, 2019, 01:36 AM UTC
Staff are investigating upstream routing issues to our US West (Fremont, CA) data center. As soon as we have more details this incident will be updated.
- monitoring Oct 06, 2019, 01:48 AM UTC
Issue looks to have been caused by a larger 100GE upstream route having issues, and have since returned to normal.. We will be leaving this as a Monitoring state for a bit just to make sure things are stable before closing this incident.
- resolved Oct 06, 2019, 03:34 AM UTC
Staff have been monitoring this closely for the past 2 hours and the upstream provider issues have not returned so we are closing this as a Resolved incident.