Arcustech incident

US Central - v.2 Platform - Single Physical Server Issues

Notice Resolved View vendor source →

Arcustech experienced a notice incident on April 17, 2020, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2020, 03:14 AM UTC
Resolved
Apr 17, 2020, 04:45 AM UTC
Duration
1h 30m
Detected by Pingoru
Apr 17, 2020, 03:14 AM UTC

Update timeline

  1. investigating Apr 17, 2020, 03:14 AM UTC

    Staff are currently investigating performance and downtime for clients housed on one specific physical servers in one of our Minneapolis clusters. We will update this incident as soon as we have more details.

  2. monitoring Apr 17, 2020, 03:57 AM UTC

    The issue was tracked to the boot drives for this physical server showing an error state, but after a reboot and checks, shows no issues. We have returned the system to service and will be monitoring it closely through the night. This did not impact drives storing customer VPS drive volumes. If you are still seeing any issues with your VPS server, please open a support request with our support team.

  3. resolved Apr 17, 2020, 04:45 AM UTC

    This incident has been resolved.