Arcustech incident

US Central - v.2 Platform - Single Physical Server Issue

Major Resolved View vendor source →

Arcustech experienced a major incident on May 30, 2020, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2020, 07:14 AM UTC
Resolved
May 30, 2020, 08:10 AM UTC
Duration
55m
Detected by Pingoru
May 30, 2020, 07:14 AM UTC

Update timeline

  1. investigating May 30, 2020, 07:14 AM UTC

    We are showing down and/or slow client VPS servers on a single physical host in our US - Central (Minneapolis, MN) data center. Staff are investigating and will have client VPSs back online as soon as possible.

  2. resolved May 30, 2020, 08:10 AM UTC

    System showed a failing stick of memory, staff replaced the DIMM in question and rebooted the system. All client VPSs are showing online and green. If you have any questions or still suffering any issues please open a support request with our team.