Arcustech experienced a minor incident on December 7, 2020 affecting US - West, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2020, 01:49 PM UTC
Staff are investigating some performance and connection issues for clients associated with a single physical host in a single cluster in this data center location. As soon as we have more information we will update this incident.
- monitoring Dec 07, 2020, 02:06 PM UTC
After reviewing physical server OS level log data our technical team restarted the physical server, and all impacted clients on that physical server are showing green across the board for connections and performance. Our team are still reviewing data, and monitoring the system. If you are still having any issues please make sure to open a support incident with our team.
- resolved Dec 07, 2020, 02:07 PM UTC
This incident has been resolved.