Arcustech incident

US - Central - (Minneapolis) - Network Performance Issues

Minor Resolved View vendor source →

Arcustech experienced a minor incident on April 24, 2021, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2021, 02:26 PM UTC
Resolved
Apr 24, 2021, 02:57 PM UTC
Duration
30m
Detected by Pingoru
Apr 24, 2021, 02:26 PM UTC

Update timeline

  1. investigating Apr 24, 2021, 02:26 PM UTC

    Our team is investigating slowness/down time for a range of customers in our US - Central data center. Not all clients are being impacted, but we are working to find and mitigate the overall issue for the clients that are being impacted asap. We will update this incident as soon as we have more details.

  2. monitoring Apr 24, 2021, 02:38 PM UTC

    The impact has been identified/fixed and impacted clients should be seeing normal speed/access to their VPS systems, but we will keep this in a Monitoring status for a bit. This impact was limited to a single physical host server, and not all of our clients in our US Central data center were impacted. We are still doing a full investigation, and will updated this to Resolved in just a bit.

  3. resolved Apr 24, 2021, 02:57 PM UTC

    This incident has been resolved.