Arcustech incident

US Central - v.2 Platform - Single Physical Server Issue

Major Resolved View vendor source →

Arcustech experienced a major incident on May 5, 2021, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 02:05 AM UTC
Resolved
May 05, 2021, 02:21 AM UTC
Duration
15m
Detected by Pingoru
May 05, 2021, 02:05 AM UTC

Update timeline

  1. identified May 05, 2021, 02:05 AM UTC

    There is a hard drive sub-system problem being experienced by a single physical server impacting clients VPS servers hosted on that physical server. We are working on correcting the issue and will update this incident as soon as we have more information.

  2. resolved May 05, 2021, 02:21 AM UTC

    All client VPS are back online and showing green. The drive system checked out after a full system power cycle, and we are closely monitoring it for any continued errors. If you are still having any issues, please reach out to our support team.