Arcustech incident

US Central - Retired v.1 Platform - Single Physical Server Issues

Major Resolved View vendor source →

Arcustech experienced a major incident on May 26, 2021, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2021, 04:18 PM UTC
Resolved
May 26, 2021, 07:43 PM UTC
Duration
3h 25m
Detected by Pingoru
May 26, 2021, 04:18 PM UTC

Update timeline

  1. investigating May 26, 2021, 04:18 PM UTC

    We are investigating an issue with a single physical server still active in our long retired v.1 VPS platform. There is no ETA on a solution, and please remember all clients still hosted on our v.1 Platform are on a Retired/Unsupported virtualization platform, and Retired/Unsupported OSs at this point. We continue to strongly urge all clients on this platform to migrate to our modern VPS platform and modern/fully supported Operating System versions. There are details on how to do this in our Portal Knowledge base, if you need further assistance please contact our Support team at [email protected].

  2. identified May 26, 2021, 07:26 PM UTC

    Impacted systems are coming back online. We may need to have a slight downtime in the next day or two for emergency replacement of a possibly failing RAID controller in this older physical server. We will post a scheduled maintenance notice if this becomes needed.

  3. resolved May 26, 2021, 07:43 PM UTC

    This incident has been resolved.