Arcustech incident

US Central (MSP) - Upstream Networking Issues

Minor Resolved View vendor source →

Arcustech experienced a minor incident on September 23, 2021, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2021, 05:07 AM UTC
Resolved
Sep 23, 2021, 05:21 AM UTC
Duration
14m
Detected by Pingoru
Sep 23, 2021, 05:07 AM UTC

Update timeline

  1. investigating Sep 23, 2021, 05:07 AM UTC

    We are currently investigating connectivity issues coming into our Minneapolis, MN data center location. This does not seem to be affecting all clients, but seems to be limited to traffic routing over one of our data center's upstream bandwidth providers. We will update with more information as soon as we can.

  2. identified Sep 23, 2021, 05:11 AM UTC

    Looks to be an issue with the Level3/Lumen uplink upstream from our data center location. We are expecting our data center provider will get BGP routing updated to remove Level3/Lumen from routing once its determined the best course of action. We will update this ticket once routing is back to normal across all routes/for all clients.

  3. resolved Sep 23, 2021, 05:21 AM UTC

    This incident has been resolved.