Arcustech incident

US Central - Retired v.1 Platform - Single Physical Server Issue

Minor Resolved View vendor source →

Arcustech experienced a minor incident on February 13, 2022, lasting 7h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2022, 08:42 PM UTC
Resolved
Feb 14, 2022, 04:33 AM UTC
Duration
7h 51m
Detected by Pingoru
Feb 13, 2022, 08:42 PM UTC

Update timeline

  1. identified Feb 13, 2022, 08:42 PM UTC

    We have verified there is an issue with one of our remaining physical servers in our long retired v1 VPS platform, while staff is working on bringing clients impacted by this back online. *** Important Reminder! *** As our v1 platform has been in "Retired" status for 5 1/2 years with no support and no SLA (Service Level Agreement) in place for any impacted clients still running on this long retired VPS platform. Also all clients VPS servers still on our v1 platform would also be running long unsupported Ubuntu Linux releases which have had zero support or security patches for the OSs they are running for years from Ubuntu as well. We have for years urged clients on our v1 platform to upgrade to newer supported OSs on our newer and supported VPS platform.

  2. resolved Feb 14, 2022, 04:33 AM UTC

    This incident has been resolved.