Arcustech incident

US Central - v.2 Platform - Single Physical Server Issue

Notice Resolved View vendor source →

Arcustech experienced a notice incident on April 8, 2022, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2022, 03:33 PM UTC
Resolved
Apr 08, 2022, 03:44 PM UTC
Duration
10m
Detected by Pingoru
Apr 08, 2022, 03:33 PM UTC

Update timeline

  1. identified Apr 08, 2022, 03:33 PM UTC

    Our technical team identified an issue with one physical server causing performance slowness and/or access problems for some client VPSs hosted on it. We are in the process of correcting the impact which may require a reboot of the physical server which will cause a few minutes of impact to all clients powered by this server as their VPSs power back up. We will update this ticket once the reboot/restart process has completed. As always if you have any questions or concerns please open a support ticket with our Support Team at [email protected]

  2. resolved Apr 08, 2022, 03:44 PM UTC

    This incident has been resolved.