Arcustech incident

US Central - v.2 Platform - Single Physical Server Issue

Major Resolved View vendor source →

Arcustech experienced a major incident on July 25, 2022, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 04:17 PM UTC
Resolved
Jul 25, 2022, 05:20 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 25, 2022, 04:17 PM UTC

Update timeline

  1. investigating Jul 25, 2022, 04:17 PM UTC

    Unfortunately looks like the physical server that recently rebooted that handes some of our Nano VPS clients may having some deeper issues, staff are investigating and deciding if we need to migrate clients off of this physical server to backup hardware. We will update this ticket as we know more.

  2. identified Jul 25, 2022, 04:41 PM UTC

    Staff are working on migration of impacted clients to other physical servers and bringing each back online once the migration process is completed. We will update this incident as progress continues.

  3. identified Jul 25, 2022, 05:01 PM UTC

    About 60% of impacted clients have been migrated to other physical servers and brought back online. We expect the remaining 40% being impacted to be back online in the next 15 to 25 minutes.

  4. resolved Jul 25, 2022, 05:20 PM UTC

    All impacted clients are back online, and we are monitoring things closely. If you are still having any issues, please make sure to reach out to our support team for further assistance.