Arcustech incident
Fremont, CA, US - Investigating network latency/reachability issues
Arcustech experienced a major incident on August 1, 2024 affecting US - West, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 06:37 AM UTC
Our Technical Team is aware of connection issues into our Fremont, California data center currently. We are investigating possible causes, and will update this incident shortly.
- monitoring Aug 01, 2024, 07:08 AM UTC
An upstream routing issue was identified and corrected by our provider. Our Technical Team will still be monitoring the situation and will close this incident once we are sure things are stable fully. Sorry for the impact to your site if you were affected this morning.
- monitoring Aug 01, 2024, 07:20 AM UTC
We did find a few customer VPS servers that were not responding well after the upstream network issues so those were manually rebooted and are all showing green across the board now. If you are still having any issues at all, please contact our Support Team for further assistance.
- resolved Aug 01, 2024, 07:20 AM UTC
This incident has been resolved.