pingoru pingoru ArcSite had 3 outages in the last 2 years totaling 0m of downtime, averaging 0.1 incidents per month.
There were 3 ArcSite outages since June 27, 2025 totaling 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Our database is experiencing a high request load, so some requests may be laggy or even time out. We’ve put in some temporary tweaks to address this and everything should be OK now, and a more robust solution is on the way.
At approximately 05:00 UTC on March 6, our service experienced a temporary disruption caused by a sudden surge of abnormal requests that led to excessive memory usage and exhausted available system memory. This resulted in the service becoming unavailable for a short period. As an immediate mitigation, we enabled zram-based swap on the affected hosts to provide additional compressed memory buffering and improve resilience against sudden memory spikes. The service has since been restored and is operating normally. Our team is continuing to investigate the root cause of the abnormal request pattern and will implement further safeguards once the underlying issue is identified. We will provide additional updates if new information becomes available.
This incident has been resolved.
our production system experienced a significant service disruption resulting in widespread 502 errors and unresponsiveness across both the website and APIs. The root cause was traced to a failure in the message queue service (RabbitMQ), which led to timeouts when dispatching asynchronous tasks.