ArcSite incident

Message Queue Outage Causing Web/API Downtime

Notice Resolved View vendor source →

ArcSite experienced a notice incident on June 27, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 05:00 PM UTC
Resolved
Jun 27, 2025, 05:00 PM UTC
Duration
–
Detected by Pingoru
Jun 27, 2025, 05:00 PM UTC

Update timeline

  1. resolved Jun 28, 2025, 09:22 AM UTC

    our production system experienced a significant service disruption resulting in widespread 502 errors and unresponsiveness across both the website and APIs. The root cause was traced to a failure in the message queue service (RabbitMQ), which led to timeouts when dispatching asynchronous tasks.