Aptoma experienced a major incident on June 21, 2021 affecting DrEdition - PDF generator (brokkr, DrE4P), lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2021, 01:52 PM UTC
We are currently investigating this issue.
- monitoring Jun 21, 2021, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 21, 2021, 02:34 PM UTC
We conclude the incident has been resolved since 15:58, and you should expect everything to be working as normal since that time. If not, let us know. We are working on a postmortem. Results of which will be posted here when done. This incident affected all Print Automation customers from approximately 15:40 to 15:58 (an estimated duration of 20 minutes), but a slowdown of the system may have started as yearly as 15:28. We are sorry for the problems caused.
- postmortem Jul 01, 2021, 08:58 AM UTC
We have been successful in pin-pointing the cause. We are currently doing the necessary changes to our services in order to make sure this error can not happen again for similar causes.