Aptoma incident

Possible degraded performance across applications

Minor Resolved View vendor source →

Aptoma experienced a minor incident on July 13, 2021 affecting DrPublish - GUI and DrPublish - API /io and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2021, 12:14 PM UTC
Resolved
Jul 13, 2021, 02:37 PM UTC
Duration
2h 23m
Detected by Pingoru
Jul 13, 2021, 12:14 PM UTC

Affected components

DrPublish - GUIDrPublish - API /ioDrPublish - Iframely for smart embedDrEdition - GUIDrEdition - APIDrEdition - Real-time (DrE4P)DrEdition - Front Page Renderer (Sphynx, DrE4F)DrEdition - LayoutPreview (DrE4P)DrEdition - PDF generator (brokkr, DrE4P)DrEdition - Webhooks & content source search (squid)

Update timeline

  1. investigating Jul 13, 2021, 12:14 PM UTC

    We are currently investigating possible degraded performance across all applications.

  2. investigating Jul 13, 2021, 12:29 PM UTC

    We are continuing to investigate degraded performance. We have not received reports of outages.

  3. monitoring Jul 13, 2021, 01:00 PM UTC

    Our main hosting provider are having connectivity issues in a section of one data center. Our services are expected to function as normal in their other locations, but we will continue to monitor throughout the day.

  4. resolved Jul 13, 2021, 02:37 PM UTC

    This incident has been resolved.