Aptoma incident

Can't create PDFs for print in DrEdition Print Automation

Major Resolved View vendor source →

Aptoma experienced a major incident on August 20, 2021 affecting DrEdition - PDF generator (brokkr, DrE4P), lasting 6h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2021, 06:49 AM UTC
Resolved
Aug 20, 2021, 01:37 PM UTC
Duration
6h 47m
Detected by Pingoru
Aug 20, 2021, 06:49 AM UTC

Affected components

DrEdition - PDF generator (brokkr, DrE4P)

Update timeline

  1. investigating Aug 20, 2021, 06:49 AM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2021, 07:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2021, 07:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2021, 01:37 PM UTC

    This incident has been resolved. We have not have reports of any problems since 9am this morning.