Aptoma incident

Possible issue with DrPublish real-time collaboration

Minor Resolved View vendor source →

Aptoma experienced a minor incident on February 2, 2022 affecting DrPublish - GUI, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2022, 02:47 PM UTC
Resolved
Feb 02, 2022, 09:40 PM UTC
Duration
6h 53m
Detected by Pingoru
Feb 02, 2022, 02:47 PM UTC

Affected components

DrPublish - GUI

Update timeline

  1. investigating Feb 02, 2022, 02:47 PM UTC

    There is a potential DNS issue that may take time to recover from. Meanwhile you may experience "Connection lost"-issues in DrPublish. We have already fixed the DNS-issue but the change may take some time to propagate. Please reach out to [email protected] if you need a workaround set up in the meantime.

  2. monitoring Feb 02, 2022, 03:13 PM UTC

    We believe this is now resolved for affected parties, which is only a subset of DrPublish users. If you still have issues, please reach out to [email protected]

  3. resolved Feb 02, 2022, 09:40 PM UTC

    This incident has been resolved.