Aptoma incident

DrPublish GUI displaying "Connection lost.." for some customers

Major Resolved View vendor source →

Aptoma experienced a major incident on February 9, 2022 affecting DrPublish - GUI, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2022, 04:38 AM UTC
Resolved
Feb 09, 2022, 04:48 AM UTC
Duration
10m
Detected by Pingoru
Feb 09, 2022, 04:38 AM UTC

Affected components

DrPublish - GUI

Update timeline

  1. investigating Feb 09, 2022, 04:38 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 09, 2022, 04:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 09, 2022, 04:48 AM UTC

    DrPublish is now fully operational for all customers. If you still experience any symptoms, please contact [email protected]. A related incident yesterday: https://www.aptomastatus.com/incidents/1hp03r173m13 We are sorry for the problems caused by this loss of service.