Aptoma experienced a minor incident on April 2, 2022 affecting DrEdition - LayoutPreview (DrE4P), lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2022, 04:15 PM UTC
We are currently investigating this issue.
- investigating Apr 02, 2022, 04:29 PM UTC
There are currently delays and timeouts while waiting for layouts to be created. If you're experiencing this issue, you can still open/create a layout manually by pressing "O" (or "Open" in the right sidebar in the page view in DrEdition). This will open LayoutPreview and you can freely choose the template in the list on the left side and save the layout.
- investigating Apr 02, 2022, 04:45 PM UTC
There are still delays and timeouts. Here's the workaround shown in a video. Please use this workaround if you need to continue production. https://youtu.be/bP9AL-_0uck Get in touch with support if you need help. We are still working on fixing this issue.
- identified Apr 02, 2022, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2022, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2022, 07:55 PM UTC
This incident has been resolved.