Aptoma experienced a minor incident on August 24, 2023 affecting DrEdition - LayoutPreview (DrE4P), lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
DrEdition - LayoutPreview (DrE4P)
Update timeline
- identified Aug 24, 2023, 07:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2023, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2023, 08:40 AM UTC
This incident has been resolved.
- postmortem Aug 25, 2023, 09:17 AM UTC
During night-time service maintenance of a component residing between DrP and LP, a cache prefix-error were introduced by manual mistake. This caused content to not update from DrP to LP. This affected most customers on Print Automation, and was resolved 35 minutes \(at 09:40 in the morning\) after the issue was brought to our attention through a support call.