Aptoma incident

Issues saving and publishing in DrEdition

Major Resolved View vendor source →

Aptoma experienced a major incident on September 7, 2023 affecting DrEdition - Real-time (DrE4P) and DrEdition - Front Page Renderer (Sphynx, DrE4F) and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2023, 12:26 PM UTC
Resolved
Sep 07, 2023, 01:37 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 07, 2023, 12:26 PM UTC

Affected components

DrEdition - Real-time (DrE4P)DrEdition - Front Page Renderer (Sphynx, DrE4F)DrEdition - LayoutPreview (DrE4P)

Update timeline

  1. investigating Sep 07, 2023, 12:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 07, 2023, 12:38 PM UTC

    We have experienced a partial network outage at our hosting provider. We believe everything is now stable, although some services may have backlogs to work through.

  3. monitoring Sep 07, 2023, 12:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 07, 2023, 01:37 PM UTC

    This incident has been resolved.