Aptoma experienced a critical incident on May 1, 2024 affecting DrEdition - Front Page Renderer (Sphynx, DrE4F), lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2024, 10:36 AM UTC
We are currently investigating this issue.
- investigating May 01, 2024, 11:06 AM UTC
We are still actively investigating with all necessary resources. We'll post updates here when we have a path to resolution.
- monitoring May 01, 2024, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2024, 12:06 PM UTC
This incident has been resolved. We have sufficient confirmations from users. This implies that you'll need to email [email protected] and call support +47 40480015 if you still experience any issues. We are sorry for the problems caused by this incident.
- postmortem May 03, 2024, 07:54 AM UTC
An automated security update in the platform running a DrEdition service caused the service to malfunction. This did not trigger any alerts, leading to increased lead-time for resolution in our end. We are looking into ways of monitoring this more closely, and how to avoid such implications altogether in the future.