Aptoma experienced a major incident on February 11, 2025 affecting DrEdition - Front Page Renderer (Sphynx, DrE4F), lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2025, 01:00 PM UTC
We are currently investigating this issue.
- investigating Feb 11, 2025, 01:01 PM UTC
We are continuing to investigate this issue.
- identified Feb 11, 2025, 01:07 PM UTC
We believe the issue is corrected. Monitoring.
- monitoring Feb 11, 2025, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 01:32 PM UTC
This incident has been resolved.
- postmortem Feb 11, 2025, 01:36 PM UTC
The problem was due to an intermittent network issue between the Front Pages realtime service and a cache service. We have redundancies, but we will be looking into whether adding additional redundancies can mitigate issues of a similar nature in the future. Our internal postmortem process will conclude this. We are sorry for the problems caused.