Apsis Pro incident

Degraded performance of Forms created in Form Builder

Major Resolved View vendor source →

Apsis Pro experienced a major incident on July 17, 2025 affecting Forms, Formbuilder, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 05:27 AM UTC
Resolved
Jul 17, 2025, 10:40 AM UTC
Duration
5h 12m
Detected by Pingoru
Jul 17, 2025, 05:27 AM UTC

Affected components

Forms, Formbuilder

Update timeline

  1. investigating Jul 17, 2025, 05:27 AM UTC

    It was discovered yesterday that the forms in APSIS Pro created in Form Builder tool suffer from degraded performance - data from filled forms is properly captured but it's not moved further to APSIS Pro platform. Incident response team is investigating the issue.

  2. identified Jul 17, 2025, 08:53 AM UTC

    We believe we've found the root cause for the issue - team is working on mitigating the impact

  3. resolved Jul 17, 2025, 10:40 AM UTC

    Form submits are fully operational again - incident has been resolved