Apsis Pro incident

Profiles are getting stuck in 'Send email' node

Major Resolved View vendor source →

Apsis Pro experienced a major incident on June 26, 2023 affecting Marketing automation, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 07:40 AM UTC
Resolved
Jun 27, 2023, 08:43 AM UTC
Duration
1d 1h
Detected by Pingoru
Jun 26, 2023, 07:40 AM UTC

Affected components

Marketing automation

Update timeline

  1. investigating Jun 26, 2023, 07:40 AM UTC

    It seems like profiles are getting stuck in 'Send email' node and not being processed - we've identified at least 4 affected accounts although we believe the problem is global. Incident response team is investigating the issue.

  2. investigating Jun 26, 2023, 10:57 AM UTC

    Incident response team is still investigating the issue.

  3. investigating Jun 26, 2023, 12:39 PM UTC

    We have confirmed that the issue is related more with the application side than infrastructure - we've performed a sanity check on our machines and everything is working as expected. Our effort is shifted towards checking the application part.

  4. investigating Jun 26, 2023, 02:26 PM UTC

    Our investigation continues - we still do not have solid lead as to why profiles are not being processed in 'send email' node

  5. resolved Jun 27, 2023, 08:43 AM UTC

    Incident has been resolved - MA flows are operational again and all profiles are being processed as expected.