Apsis Pro incident

Visits not collected in APSIS Lead

Critical Resolved View vendor source →

Apsis Pro experienced a critical incident on October 7, 2023 affecting Lead, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2023, 12:00 AM UTC
Resolved
Oct 12, 2023, 10:45 PM UTC
Duration
5d 22h
Detected by Pingoru
Oct 07, 2023, 12:00 AM UTC

Affected components

Lead

Update timeline

  1. investigating Oct 17, 2023, 01:07 PM UTC

    This incident is already resolved, dates and impact will be provided in resolution note.

  2. resolved Oct 17, 2023, 01:08 PM UTC

    During maintenance work on 2023-10-12 it was discovered that our Lead servers stopped abruptly on 2023-10-07 and we haven't been processing any data since then. After identifying the issue servers were restarted and processing data has been picked up again. Unfortunately all data sent to us between 2023-10-07 00:00 - 2023-10-12 22:45 is lost.