Apsis Pro experienced a critical incident on October 17, 2023 affecting Lead, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Lead
Update timeline
- investigating Oct 17, 2023, 01:21 PM UTC
This incident is already resolved, dates and impact will be provided in resolution note.
- resolved Oct 17, 2023, 01:21 PM UTC
On 17th of November an alert was issued to incident response team regarding Lead platform - our server stopped abruptly and in consequence we didn't process any visits. Issue was quickly identified and resolved by restarting the server.