Apsis Pro incident

Issues with tracking visits for Apsis Lead

Critical Resolved View vendor source →

Apsis Pro experienced a critical incident on March 11, 2024 affecting Lead, lasting 20h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 10:56 AM UTC
Resolved
Mar 12, 2024, 07:17 AM UTC
Duration
20h 21m
Detected by Pingoru
Mar 11, 2024, 10:56 AM UTC

Affected components

Lead

Update timeline

  1. investigating Mar 11, 2024, 10:56 AM UTC

    We've identified an issue with tracking service that collects visits in APSIS Lead - currently we do not gather statistics. Incident response team is looking into the problem.

  2. investigating Mar 11, 2024, 02:05 PM UTC

    We are struggling with pinpointing the reason for tracking service not collecting visits. Currently we are looking at connection issues between tracking service and the database.

  3. investigating Mar 11, 2024, 05:05 PM UTC

    Our attempts to restore connection are unsuccessful. We are trying to come up with alternative strategies on how to bring the functionality back.

  4. resolved Mar 12, 2024, 07:17 AM UTC

    Incident was resolved yesterday 20:55 - connectivity between the servers was restored.