Apsis Pro experienced a minor incident on July 19, 2024 affecting SMS, lasting 8h 33m. The incident has been resolved; the full update timeline is below.
Affected components
SMS
Update timeline
- investigating Jul 19, 2024, 05:47 AM UTC
Our sms vendor reported issues with their sms sending infrastructure - for that reason sms service in One may be degraded. Currently the full scope of degradation is unknown. Issue affects both, EU and APAC environment
- investigating Jul 19, 2024, 08:39 AM UTC
Some parts of functionality has been restored on our vendor's site - they continue their work on restoring rest of services.
- monitoring Jul 19, 2024, 11:46 AM UTC
The situation has been resolved for EU environment, we are waiting for information about APAC region
- resolved Jul 19, 2024, 02:20 PM UTC
Situation has been mitigated in APAC region as well - potential degradation is considered resolved.