Apsis Pro experienced a minor incident on February 10, 2025 affecting Marketing automation, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2025, 12:59 PM UTC
We are experiencing issues with profiles not triggering flows in Pro Marketing Automation. Investigation so far indicates that this is affecting all customers using Pro MA. Problem seems to also affect the processing of profiles within the flow, and some profiles are stuck. We continue investigating the cause and overall impact.
- investigating Feb 10, 2025, 06:17 PM UTC
We are still investigating the issue - the response team have found possible solution but we need to make sure applying it won't trigger sending unwanted MA emails and sms and extending the incident impact.
- investigating Feb 11, 2025, 06:48 AM UTC
We have made significant progress in understanding the problem. Unfortunately, our attempts to restore the service functionality were unsuccessful yesterday. The response team will continue its efforts today.
- monitoring Feb 11, 2025, 10:44 AM UTC
Incident response team implemented mitigation actions, and the initial data suggest situation is contained - MA is processing data as expected. We are closely monitoring the situation.
- monitoring Feb 12, 2025, 06:44 AM UTC
The state of the service seems to have normalized now - we are still closely monitoring it in search for abnormal behaviour
- monitoring Feb 12, 2025, 02:52 PM UTC
We have made some changes to the configuration backend, that should improve the processing of traffic for Marketing Automation. We are preforming some tests to ensure that the service is processing jobs at a normal rate.
- resolved Feb 12, 2025, 05:15 PM UTC
We do not see any indications that MA service is underperforming anymore. Incident has been resolved.