AppZen incident

Delay in Updating Post Audit Workflow Status in Concur

Notice Resolved View vendor source →

AppZen experienced a notice incident on May 9, 2024 affecting Expense Audit, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 10:17 AM UTC
Resolved
May 09, 2024, 02:47 PM UTC
Duration
4h 29m
Detected by Pingoru
May 09, 2024, 10:17 AM UTC

Affected components

Expense Audit

Update timeline

  1. identified May 09, 2024, 10:17 AM UTC

    We have noticed delays in the workflow status updating in Concur after actioning a report in AppZen. This is caused by an error response from the Concur API for some applicable customers. We have opened a case with Concur to investigate further and we will keep you updated. We apologize for the inconvenience caused due to this.

  2. monitoring May 09, 2024, 12:35 PM UTC

    We are currently seeing improvements in the workflow action and will continue monitoring moving forward.

  3. monitoring May 09, 2024, 01:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 09, 2024, 02:47 PM UTC

    This incident has been resolved.