AppZen incident
Total amount on Expense report is not including the amount for Itemised line - Impact for ChromeRiver Customers
AppZen experienced a notice incident on June 14, 2024 affecting Expense Audit, lasting 15h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 14, 2024, 09:01 AM UTC
We have identified an issue with the report total where there is an itemized line in the report. In the ChromeRiver payload, the total amount calculated is not correct. We have escalated the issue with the ChromeRiver team.
- identified Jun 14, 2024, 10:25 AM UTC
We are currently working with the Chromeriver team to find the root cause of the issue. We will share the next update in 2 hours
- identified Jun 14, 2024, 12:15 PM UTC
The Chromeriver team has identified that the issue is with Hotel type line items only We are working with them to fix the issue on priority We will share the next update in 2 hours
- identified Jun 14, 2024, 01:55 PM UTC
The Chromeriver team has implemented the fix and all the new reports should be crossing over correctly We are working with them to correct the affected reports We will share the next update in 2 hours
- monitoring Jun 14, 2024, 03:50 PM UTC
The Chromeriver team has implemented the fix and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
- monitoring Jun 14, 2024, 05:50 PM UTC
The Chromeriver team has implemented the fix, and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
- monitoring Jun 14, 2024, 09:59 PM UTC
The Chromeriver team has implemented the fix, and all the new reports are crossing over correctly We are still working with them to correct the affected reports We will share the next update in 2 hours
- resolved Jun 15, 2024, 01:00 AM UTC
We got confirmation from the Chrome River team asking us to redirect the customers to the CR help desk, and they will address it on a customer-by-customer basis. Thank you for your understanding & patience with this matter.