AppZen incident

Reports Getting Stuck in Pending Auto Audit status

Major Resolved View vendor source →

AppZen experienced a major incident on July 18, 2024 affecting Expense Audit, lasting 18h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 05:32 AM UTC
Resolved
Jul 19, 2024, 12:00 AM UTC
Duration
18h 28m
Detected by Pingoru
Jul 18, 2024, 05:32 AM UTC

Affected components

Expense Audit

Update timeline

  1. investigating Jul 18, 2024, 05:32 AM UTC

    We have identified an issue with Reports Getting Stuck in the Pending Auto Audit status. The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the incident's root cause. We will provide you with updates on the progress.

  2. identified Jul 18, 2024, 07:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 18, 2024, 08:34 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 18, 2024, 10:13 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 18, 2024, 11:21 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 18, 2024, 03:47 PM UTC

    We are continuing to work on fixing the issue. The next update is in 2 hours.

  7. monitoring Jul 18, 2024, 10:15 PM UTC

    We have fixed the issue. Currently, backlogs are getting cleared. The next update will in 2 hours.

  8. resolved Aug 01, 2024, 12:44 AM UTC

    This incident has been resolved.