Appsflyer incident

Delay in processing sessions and in-apps data

Minor Resolved View vendor source →

Appsflyer experienced a minor incident on April 18, 2024 affecting Pull API raw data reports and Push API raw data messages and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 12:32 PM UTC
Resolved
Apr 18, 2024, 02:40 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 18, 2024, 12:32 PM UTC

Affected components

Pull API raw data reportsPush API raw data messagesPull API aggregated reportsData LockerOverview dashboardsPostbacks to Partners

Update timeline

  1. identified Apr 18, 2024, 12:32 PM UTC

    We temporarily paused the processing of sessions and in-app events due to an internal issue. The issue was solved and sessions and in-apps data are being processed, but with a time lag. You may notice that new data is not available for sessions and in-apps in reports and dashboards, and related push API and postbacks are delayed. No data was lost and installs data was not impacted. Full data recovery is in progress. We will update about the recovery timeline once the details are available. Thank you for your patience.

  2. monitoring Apr 18, 2024, 01:20 PM UTC

    We are progressing with handling the delayed traffic. Sessions processing is back to normal (no lag), and in-apps processing lag is estimated to be ±45 minutes. Thank you for your patience.

  3. resolved Apr 18, 2024, 02:40 PM UTC

    Sessions and in-app events processing is back to normal. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.