Appsflyer incident

Delay in processing sessions and in-apps data

Appsflyer experienced a minor incident on May 23, 2024 affecting Pull API raw data reports and Push API raw data messages and 1 more component, lasting 9h 59m. The incident has been resolved; the full update timeline is below.

Started: May 23, 2024, 08:57 AM UTC
Resolved: May 23, 2024, 06:56 PM UTC
Duration: 9h 59m
Detected by Pingoru: May 23, 2024, 08:57 AM UTC

Affected components

Pull API raw data reportsPush API raw data messagesPull API aggregated reportsData LockerOverview dashboardsPostbacks to Partners

Update timeline

identified May 23, 2024, 08:57 AM UTC

We temporarily paused the processing of sessions and in-app events due to an internal issue. You may notice that new data is not available for sessions and in-apps in reports and dashboards, and related push API and postbacks are delayed. No data is lost and installs data is not impacted. We will update you about our progress when we have more details.
identified May 23, 2024, 10:20 AM UTC

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.
identified May 23, 2024, 10:41 AM UTC

We are continuing to work on a fix for this issue.
monitoring May 23, 2024, 11:15 AM UTC

The issue was solved and we are progressing with handling the delayed traffic. We started to process sessions and will soon begin to process in-apps. There are still lags, but they are gradually being reduced. Thank you for your patience.
monitoring May 23, 2024, 02:17 PM UTC

We are progressing with handling the delayed traffic. Sessions processing is back to normal (no lag), and in-apps processing lag is estimated to be ±45 minutes. Thank you for your patience.
resolved May 23, 2024, 06:56 PM UTC

Sessions and in-app events processing is back to normal. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.